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TERMS & CONDITIONS
Terms & Conditions...

These apply to all bookings in conjuction with those of relevant operators.


Terms of Entry

Use of this web site constitutes your acknowledgement that you have read, and agree to, the terms and conditions of use presented herein. If you do not agree to any part of these terms and conditions, you must not access or use this site in any way.

This web site and all of its contents are the copyrighted property of Globenet Travel. All information, text, graphics, software, images and coding are the property of Globenet Travel and/or its various third party providers. No part of the contents may be reproduced, modified, removed, sold, transferred, or otherwise distributed without the express written permission of Globenet Travel and/or the applicable third party providers. All Globenet Travel trademarks and trade names used on or in connection to this web site shall remain the exclusive property of Globenet Travel, and your use of this site shall not be deemed to give you any rights in or to any trademarks of Globenet Travel.

Website Validity

All website content is provided as a guide only and must be used in conjunction with the relevant travel operator/s published conditions. Displayed prices & taxes are subject to availability and change without notice by the operators & government authorities, and will be subject to currency fluctuations. Additionally, the viewable content is dependant upon third party Web Servers, who do not necessarily display the current website information.

Ship features & cruise itineraries, related images & descriptions are indicative only, being subject to operator & port changes, while cabins in the same category on the same ship will commonly have different features, amenities, configurations & outlooks.

Our cruise websites provide over 700,000 words of unique text as one of the Internet's largest and free-to-use cruise information resources. For reasons beyond our control as stated previously, Globenet Travel accepts no responsibility for errors, omissions, inaccuracies or misleading statements which may appear anywhere on this site, whether or not they were supplied by third party providers.

Duration of Offers & Prices

All offers and prices (i.e. website, email or verbal) are made subject to availability and confirmation at the actual time of booking. All offers and prices made verbally (i.e. in person or by telephone) are valid for immediate acceptance only, they cannot be guaranteed for a later time or date & may be recorded by either party for verification purposes.

Unless specifically stated, an "Upgrade" offer is limited to the next level higher by either category (e.g. an outside cabin to a balcony) or by class (e.g. a D4 to a D2 inside cabin). A "Double Upgrade" offer will apply two category levels higher (e.g. inside cabin to a balcony class).

How to Book

Select the travel of your choice and then contact us for a Consultant to process your request. You will be sent details of current availability and rates and upon your acceptance will then be advised of confirmation of your reservation if successfully processed.

Changes in prices & itineraries

All prices displayed and quoted are in Australian dollars unless otherwise noted. Payments by us to operators on your behalf will be made at the prevailing exchange rate which is subject to market fluctuations. If any changes to your booking for reasons beyond our control (e.g. airline schedule change or hotel overbooking) result in a higher rate or a lesser standard of accommodation, you have the right to ask for a rearrangement or to withdraw from your travel booking subject to cancellation fees that may apply. Good and Services Tax (GST)

All prices are inclusive of Australian GST where applicable.

Airfares

Any airfares that are included in your travel are subject to availability and many have special conditions that apply. (Many airfares cannot be changed without significant penalties and it is your responsibility to ensure that you are aware of, and accept these conditions prior to booking. They are available from the carriers' own websites as well as from Globenet Travel. Photo Identification (Driver's License, Passport etc) must be carried by all adult passengers. A booking fee of AUD$10 per sector (Domestic), AUD$20 per sector (Trans Tasman) and AUD$100 per ticket (International) may apply.

Please note that not all airlines have fully comprehensive cover providing protection against their own insolvency. When Globenet Travel issues tickets on behalf of these airlines, we do so as an agent of this carrier and do not guarantee that these airlines have appropriate cover. We do not accept any financial liability for any airline's inability to fullfill it's passage of carriage agreement with the passengers. For further information on each airline's insurance cover, please speak with your personal Consultant.

Deposits & Payments

A deposit of AUD$100 per person will be required in addition to the Cruise line's own deposit, and your Consultant will advise you of the deadlines. Payments can be made by Credit Card via our website Secure Payment form, fax, telephone or by cheque or Electronic Funds Transfer to Globenet Travel's bank account in Brisbane, Australia. Cheques will only be accepted when 14 days clearance is given prior to travel.

Visa, Mastercard & American Express transactions incur a 1.5% fee. No fees apply for payments by any other methods including cheque or Electronic Funds Transfer.

Cancellation & Fees

Cancellation of your booking prior to payment of deposit incurs no fee.

Cancellation of your booking after payment of deposit may incur fees from individual suppliers, depending on notice provided. Globenet Travel has a booking cancellation fee of AUD$100 per person on deposited bookings. Globenet Travel may, at its sole discretion, credit this fee to the account for other travel to be used within a 12 month period. This fee is not transferable, non refundable and cannot be varied by your consultant without management approval.

All bookings paid in full will incur fees from individual operators in addition to Globenet Travel's cancellation fee up to 10% of the total amount of the booking. Refunds are not available for cancellations after travel has commenced or in respect of any tours, accommodation, meals or any other services not utilised. Refunds will not be made in cash.

For bookings deposited, any changes will incur a AUD$50 per person charge in addition to any suppliers' charges. For all bookings where final money has been received by us, a document reissue/amendment fee of AUD$50 (International Bookings) and AUD$25 (Domestic Bookings) per person in addition to any supplier charges will be incurred.

Travel Insurance

We strongly recommend that at the time of booking and paying your deposit, you purchase a comprehensive Travel Insurance policy suitable to your needs. It can protect against your inability to proceed with your travel plans for a wide variety of reasons. We suggest that the policy should include, but not be limited, to the following cover: Cancellation fees, Loss or damage to personal baggage, Loss of money and travel documents, Medical expenses, Insolvency of a travel operator or supplier.

Baggage

Different allowances apply for international and domestic flights and excess baggage charges are the passenger's responsibility. Please check the allowances on your individual tickets at the time of receipt and if you require further information contact your Consultant or the carrier prior to travel.

Travel & Accommodation

Globenet Travel is not itself a travel operator and the travel components included in your travel are provided by reputable operators on their own conditions. Please note that all bookings with Globenet Travel are subject to the terms and conditions and limitations of liability imposed by the various service providers involved in your travel booking, some of which limit or exclude liability in respect of death, personal injury, delay and loss or damage to baggage.

Not Included in Price

Unless specified in your booking, the price of airport taxes, items of a personal nature, laundry, taxis, telephone calls, Internet fees, excess baggage charges, personal and baggage insurance, postage, drinks, room service or meals, Government or local authority charges are not included. A Visa Processing Fee applies (up to 4 persons) of AUD$30 (Queensland Consulates) and AUD$60 (other Australian States). An "Urgent VIP Courier" fee surcharge of 30% applies for documents processed in this manner.

Booking Arrangements

All booking arrangements are to be made directly with Globenet Travel and the person effecting a booking shall be deemed to have accepted the Booking Conditions on behalf of all persons named in the booking. The contract will be governed by, and subject to the Booking Conditions which can only be varied in writing and with the authority of Globenet Travel. Globenet Travel shall on receipt of any monies, hold such monies for each and every person named in the booking until that booking is confirmed at which time, those monies shall be promptly forwarded as required to the operators. It is a condition of our confirmation of your booking and acceptance of your monies in respect of your travel that payments are made on your behalf by Globenet Travel.

Our Responsibility

We always do our best to make sure your arrangements are correct and we accept responsibility for, but only to the extent of, any loss or damage sustained by you as a result of our negligence. The standards of accommodation and other services are based on various factors which are generally accepted as indicative of a certain class, however, we do not guarantee the standard, class, or fitness for purpose, of that accommodation or service.

Globenet Travel does not accept any liability of whatever nature for the acts, omissions, default, whether negligent or otherwise, of any service providers in connection with your travel pursuant to a contract between them and yourselves (which may be evidenced in writing by the issue of a ticket, voucher, coupon or the like). We do not accept any liability in contract or in tort (actionable wrong) for any injury, damage, loss, delay, additional expenses or inconvenience caused directly or indirectly by any events which are beyond our control, but not limited to war, civil disturbances, fire, floods, acts of God, acts of Government or of any other authorities, accident to or failure of machinery or equipment or industrial action.

Your Responsibility

By accepting the coupons and tickets and utilising our services, you agree that Globenet Travel shall not be liable for any loss, injury or damage to you or your belongings or otherwise arising in any way out of our services to you. Your travel consultant may advise you on passport and visa requirements, however it is your total responsibility to ensure you comply with these regulations before travelling.

Law of Contract

The contract is governed in all respects by the law of the State of Queensland, Australia. Any legal action arising under the contract shall be litigated only in the appropriate Court having jurisdiction in that State except that certain consumer claims may be brought before the Fair Trading Tribunals or their equivalent having jurisdiction in respect thereof in Queensland or in other Sates or Territories of Australia.


Recent testimonials

"We weren't really sure about which cabin was right for us, your advice turned out to be great. And thanks for organising all our flights and transport - so much easier than doing it ourselves!"

Bryan & Lara G from Brisbane

"Terri remembered every member of our party from last year's Diamond Princess. She goes out of her way to say hello & is always ready with helpful advice."

Margaret from NSW

"We were more than satisfied with the service we received from your agency everything was organized well. The P&O cruise itself was absolutely wonderful and thank you for your service and support." Keith & Moira from Newcastle

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