The GlobeNet Travel Group
The Company commenced operations in 1991 as a Brisbane-based American Express agency, expanding to become one of the largest retail travel agencies in the country today. The founder Tosh Russell is the financial controller of the group today.
GlobeNet Travel is proudly independent and privately owned, with headquarters in Brisbane's prime CBD Waterfront area, Queensland, Australia and staff also located in Sydney, Melbourne and Adelaide.
Today it is a
Deloitte Technology Fast 50 company, providing comprehensive fee-free travel services world-wide via several extensive websites backed up with full consultant services and 24x7 support for clients during their travel.
Industry Awards
• Sunlover Holidays #1 Agency, Australia - 2001, 2002, 2003, 2004, 2005
• Sunlover Holidays Hall of Fame - 2004, 2005
• Qantas Holidays #1 Agency, Queensland - 2002, 2003, 2004, 2005, 2006
• Qantas Holidays 5 VIP consultants in top 12, Queensland - 2004
• Qantas Holidays 6 VIP consultants in top 12, Queensland - 2005
• Qantas Holidays 8 VIP consultants in top 12, Queensland - 2006
• Club Med #1 Agency, Australia - 2003, 2004, 2005
• Club Med Platinum Trident Member - 2003, 2004, 2005
• Carnival Australia Cruises Tier 1 Member - 2004, 2005, 2006
• Virgin Blue Top Achiever - 2003, 2004, 2005
• Hitwise Top 10 Australian Travel website - 2004, 2005
• Luxury Travel Magazine Gold List - Luxury Travel Agent - 2006
• Deloitte Technology Fast 50 Australia - 2005
• Deloitte Technology Fast 500 Asia Pacific - 2005
Our mission has always been to combine the highest levels of consumer confidence and protection for our clients with the ultimate in travel skills and performance through a variety of processes.
Travel Industry Memberships
•
Australian Federation of Travel Agents - Australia's peak travel agency representative body
•
Travelscene American Express Group - Benefits & support with over 2,000 agencies worldwide
•
International Cruise Council of Australia - Peak body for Australia's cruise industry
As Australia's leading leisure travel agency, GlobeNet Travel works closely with some of the country's best travel suppliers. The excellent relations we enjoy help our customers benefit from excellent rates, exclusive specials, room upgrades & last minute fixes when the unforeseen occurs.
Australian Government Safeguards
• We are one of the very few major Internet companies licenced in its own right under Australian laws to legally supply the full range of travel services "in-house". Licencing demands high standards of integrity and industry qualifications, as well as compliance with industry-specific Australian legislation designed to protect travellers.
(see Travel Risk Management below)
• We are members of the Australian Government's Travel Compensation Fund which provides financial protection for travellers in the event of the failure of a recommended supplier or even ourselves! Membership is subject to their annual financial audit processes and our own significant fund contributions.
• Our Professionally audited Risk Management Programme ensures we achieve full compliance with Australian Occupational Health & Safety legislative requirements.
Travel Product Skills & Knowledge Base
• Our websites contain up-to-date information on over 15,000 travel destinations at home and abroad, with booking facilities, services and performance second to none. This is evidenced by our numerous national awards and nearly a thousand testimonials & reviews from satisfied clients world-wide.
• Our travel consultants are seasoned & highly qualified professionals with an average of 13 years experience. Their expertise lies in building personalised holiday itineraries that reflect their customers wishes, using state-of-the-art systems to track down options that represent the best value.
• We are passionate travellers, building a knowledge base that our customers benefit from every day. We all travel regularly and extensively, inspecting and experiencing our recommended resorts and hotels as part of their work, while clocking up hundreds of thousands of kilometers every year.
• Our reports, assessments, information updates and latest photos are collected, shared internally via Intranet and frequently published in our webpages along with new properties and services they find that meet our high standards.
• Negative assessments or traveller complaints are immediately investigated and the Company has an enviable track record in resolving bona-fide issues as well as removing travel products which do not perform to our high standards.
Travel Industry Firsts
In November 2002, our
TravelDownunder website was selected by the Australian Tourism Data Warehouse -
ATDW - as the first privately operated website to showcase Australia's travel products. The ATDW was developed over 3 years by Australia's tourism bodies to provide a central, comprehensive collection of our country's travel products - now over 15,000 and growing.
In mid-2005 we incorporated into our travel websites the first Australian application of "birds-eye view" Google Earth, a global first with GE Videos for cruises & island resorts, followed in May 2006 with the first use of Google Maps allowing pinpoint satellite and street views of mainland destinations. Further major developments are in progress, to be released in late 2006.
